Understanding how your information is collected and used helps you make informed decisions regarding your care and privacy rights.

Your Health Information Rights
Unless otherwise required by law, your medical record is the physical property of Valour Mental Wellness. However, you have the following rights regarding your protected health information:
1. Right to Receive a Copy of This Notice
You have the right to receive a copy of this Notice of Privacy Practices upon request.
2. Right to Request Restrictions
You may request restrictions on certain uses or disclosures of your protected health information for treatment, payment, or healthcare operations. While we will consider all requests, we are not required to agree to requested restrictions.
3. Right to Confidential Communications
You may request that we communicate with you in a confidential manner or at a specific location.
4. Right to Access Your Records
You have the right to inspect and obtain a copy of your protected health information contained in your medical or billing records, subject to applicable legal exceptions. Reasonable administrative or copying fees may apply.
5. Right to Request Amendments
If you believe information in your records is inaccurate or incomplete, you may request an amendment. We may deny the request under certain circumstances permitted by law, including if the information:

7. Right to Revoke Authorization
You may revoke any written authorization for use or disclosure of your information at any time in writing, except where action has already been taken based on your authorization.
8. Right to Breach Notification
In the event of a breach involving unsecured protected health information, Valour Mental Wellness will notify you as required by law.

Our Responsibilities
Valour Mental Wellness is required by law to:

We reserve the right to revise this notice and make updated terms effective for all protected health information maintained by our practice. Any revised notice will be posted on our website and made available upon request.
We will not use or disclose your protected health information without your written authorization except as permitted or required by law and as described in this notice.

Uses and Disclosures of Health Information
Your protected health information may be used or disclosed for purposes including, but not limited to:
Treatment
To provide, coordinate, or manage your mental health care and related services.
Payment
To obtain payment for services provided, including insurance billing and claims processing.
Healthcare Operations
To support administrative, quality assurance, training, compliance, licensing, and operational activities necessary to run our practice.
Appointment Reminders and Communications
We may contact you regarding appointments, treatment options, wellness services, or other healthcare-related benefits that may be of interest to you.
As Required by Law
We may disclose information when required by federal, state, or local law.

Spiritual Wellness & Holistic Care
Valour Mental Wellness recognizes the connection between mind, body, and spirit in achieving overall well-being. For clients who request or consent to holistic or spiritually integrated services, limited information may be incorporated into treatment planning and wellness support while maintaining strict confidentiality standards.

Website & Digital Communication
Information submitted through our website, contact forms, email communications, or online scheduling tools may not always be fully secure. While we implement reasonable safeguards to protect your information, electronic communication carries inherent security risks.
Please avoid submitting sensitive medical information through unsecured online forms or standard email whenever possible.

Complaints & Contact Information
If you believe your privacy rights have been violated, you may file a complaint with Valour Mental Wellness or with the U.S. Department of Health and Human Services without fear of retaliation or penalty.
For privacy-related questions or concerns, please contact:
Privacy Officer
Valour Mental Wellness
For additional HIPAA information or to file a complaint with the U.S. Department of Health & Human Services, please visit:
U.S. Department of Health & Human Services HIPAA Complaints